Refund Policy

1. Overview

SHOP2TOPUP processes refunds when an order fails to deliver, when you are charged for a product not received, or in other specific cases described below. Because game top-ups and voucher codes are digital and often delivered instantly, refund rules differ from physical goods. Eligible refunds are issued automatically as Gold store credit (1 Gold = 1 USD) to your Gold wallet — the former manual admin-request step is no longer required.

2. When Refunds Apply

• Order paid but never delivered after retries are exhausted (auto-converted to Gold).
• Voucher code is invalid or already redeemed when received.
• Duplicate charge for the same order on the same transaction hash.

3. When Refunds Do Not Apply

• Player ID typo: top-up delivered to the ID you entered.
• Voucher code already revealed or redeemed.
• Change of mind after successful delivery.

4. How Refunds Are Paid

Eligible refunds are issued as Gold — store credit on your account, fixed at 1 Gold = 1 USD. When a paid order fails after all retries, the amount is converted to Gold and credited to your Gold wallet automatically; you no longer need to request an administrator to convert it by hand.

• With 2FA enabled, the Gold is credited automatically, usually within moments of the failure being confirmed.
• Without 2FA yet, the refund is held safely and credits the instant you enable 2FA and unlock your Gold wallet.
• Gold is store credit for use on the Platform — it is not returned to the original crypto and is not withdrawable as cash.

5. How to Request a Refund

Email [email protected] with your order ID, the wallet address used to pay, and a brief description. We respond within 24 hours and process eligible refunds within 3-5 business days.